Refund Policy

14-day money-back guarantee

If Mona is not right for you, you can get a full refund within 14 days of your first subscription payment, and within 14 days of each yearly renewal. No reason is needed.

A free trial is not charged, so the 14 days start from your first payment. Monthly renewals after the first payment are not refunded, except where the law where you live requires it. You can cancel at any time so the next renewal is not charged.

Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, under Paddle's Buyer Terms.

How to ask for a refund

1. Open the receipt email from Paddle for your Mona payment and use its link to manage your order, or go to paddle.net and look up the order with your email address.
2. Ask for a refund there. Paddle returns the money to the original payment method.
3. Refunds usually reach you within 5 to 10 business days, depending on your bank.

When a payment is refunded, the subscription it paid for ends and paid features stop.

Cancelling

You can cancel at any time from Settings. Access continues until the end of the period you paid for, and you will not be charged again. Deleting your account cancels the subscription immediately.

Your consumer rights

Nothing in this policy limits rights you have under consumer law where you live, including any EU or UK right of withdrawal. See also our Terms and Conditions.

Pragmati Networks LTD, Ramat Gan, Israel.